Common Questions
Everything you need to know about our services and support.
What areas do you service?
We provide remote support globally and on-site support throughout the major metropolitan areas of the United States. Please contact us to check on-site availability for your specific location.
Do you offer 24/7 support?
Yes, our Business and Enterprise plans include 24/7 monitoring and emergency support. Starter plans include support during standard business hours (8am - 6pm EST).
How does remote support work?
We use secure, industry-standard remote desktop software. Once you grant us permission, our technicians can view and control your screen to diagnose and fix issues as if they were sitting right in front of the computer.
Is my data safe?
Absolutely. Security is our top priority. We use encrypted connections for all remote sessions and adhere to strict data privacy policies. We are HIPAA and GDPR compliant.
Can you help with hardware repairs?
Yes, for local clients we offer pick-up and drop-off hardware repair services. for remote clients, we can diagnose hardware issues and guide you through the warranty process with the manufacturer.
What forms of payment do you accept?
We accept all major credit cards (Visa, MasterCard, Amex), PayPal, and bank transfers for business accounts.
Do you offer monthly contracts?
Yes, our managed service plans work on a month-to-month basis. We also offer discounted rates for annual commitments.